Refund policy
KISÁGE Refund Policy
We want you to love your KISÁGE silk pillowcase. If something isn't right, please read the terms below before getting in touch.
Return Window You have 14 days from the date of delivery to request a return.
Condition Requirements To be eligible for a return, items must be:
- Unused, unwashed, and in their original condition
- Returned in the original packaging with all tags attached
Hygiene Exclusions For hygiene reasons, we are unable to accept returns on pillowcases that have been opened and used. If the seal or packaging has been broken, the item is not eligible for a return unless it arrives damaged or faulty.
How to Request a Return Email us at hello@kisage.com with your order number and reason for return. We will respond within 3 business days with next steps.
Return Postage Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Damaged or Faulty Items If your item arrives damaged or defective, please contact us at hello@kisage.com within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no cost to you.
Refund Timing Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within [5–10 business days], though your bank may take additional time to reflect the credit.
Contact hello@kisage.com